Customer Support

Request and view customer support options for JRebel, XRebel, and the Java Productivity Toolkit.

Email Us for Billing and Technical Support

Need help with JRebel or XRebel? Our team is ready to help! To email us with a support or billing request, please use the options below. For the best support experience for JRebel and XRebel IDE plugin users, we recommend using the request support option described at the bottom of the page.

Billing and Licenses

Have questions about billing, licenses, or need a quote for JRebel or XRebel?  Please contact us via the email address below.

Email Billing Support

Technical Support

Need help with implementation, configuration, downloading, or other technical issues for JRebel or XRebel? Please contact us via the email addresses listed below.

Email Support

Self-Service Support Resources

Browse our detailed support resources for JRebel and XRebel, including documentation, frequently asked questions, and the most recent changelogs.

Documentation

Get step-by-step quick start guides for installing, configuring, and maintaining JRebel and XRebel for your project.

JRebel Documentation XRebel Documentation

Frequently Asked Questions

For a list of frequently asked questions, visit our FAQ section for either JRebel or XRebel.

JRebel Frequently Asked Questions XRebel Frequently Asked Questions

Changelogs

See the latest JRebel and XRebel changelogs here.

Changelog 

Video Tutorials

Watch short how to videos on how to use JRebel.

Watch Now

JRebel and XRebel IDE Support

Need support for your JRebel/XRebel IDE plugin? Follow the instructions below to request support via the IDE, or visit our JRebel and XRebel for Eclipse and JRebel and XRebel solution pages.

JRebel and XRebel Plugins for Eclipse

As of JRebel 2020.2.2, the JRebel and XRebel plugins are now a combined experience for both IntelliJ IDEA and the Eclipse IDE. To learn more about the combined JRebel and XRebel plugin experience, please visit the pages linked below.

JRebel and XRebel for IntelliJ JRebel and XRebel for Eclipse

Request Support Via IDE

If you’re working with the JRebel IDE plugin:

  1. Open Help > JRebel.
  2. Select Submit a Support Ticket.
  3. Fill out the form and press Send.

The IDE plugin will automatically attach product logs necessary for a quick resolution.

Once received, the support team will contact you via the email specified in the support ticket form.